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Please note: Due to the summer season, we are currently receiving more claims than usual, which means it may take longer for us to process your inquiries and/or claims. It's not uncommon during this time of year for claims to take 6-8 weeks to process. We apologize for any inconvenience and ask for your patience. Rest assured that our customer service team is working diligently to process claims as quickly as possible.

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Rental details

Required documents

Original voucher
Gas receipt
Credit card statement: Show only the costs of the local rental company with the last four digits of your credit card number
Bill/Final settlement
Completed form Refundable Deductible (download here)
Rental agreement
Bill for additional costs
Photos of the damage
Documents from the local rental company