Customer service form

Please complete this form if you have any questions concerning a vehicle previously rented with us.

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Your message is sent to one of our employees who will address your question as soon as possible!

Please note: Due to the summer season, we are currently receiving more claims than usual, which means it may take longer for us to process your inquiries and/or claims. It's not uncommon during this time of year for claims to take 6-8 weeks to process. We apologize for any inconvenience and ask for your patience. Rest assured that our customer service team is working diligently to process claims as quickly as possible.

What is your reason for contacting us?

Cancel booking

Contact information

Driver first name

Driver last name

Your email address

Rental details

Voucher number

Required documents

Original voucher

Gas receipt

Credit card statement: Show only the costs of the local rental company with the last four digits of your credit card number

Bill/Final settlement

Completed form Refundable Deductible (download here)

Rental agreement

Bill for additional costs

Photos of the damage

Documents from the local rental company

Documents

Comments

Completed rentals

For questions concerning a booking that has already been made

Phone number:

+49 89 41207311

Opening hours:

Monday: 09:00 - 13:00
Tuesday: 09:00 - 13:00
Wednesday: Closed
Thursday: 09:00 - 13:00
Friday: 09:00 - 13:00
Saturday: Closed
Sunday: Closed